Restaurant
We we're staying at The Cavalier across the street, and this was one of the restaurants they suggested that had a happy hour. 1/2 price apps and burgers. Located in the Embassy Hotel, it seemed set up more as the Hotel Bar and breakfast area. Staff was super friendly, well 1 bartender and a trainee. Seems that Embassy does a free drink for a Managers reception. Anyone staying here gets that perk, but that means the bar gets packed. There was a hugh line of people getting their drinks.This poor bartender was trying to take care of all of them and the people drinking/eating at the bar. Service was a little slow at the end due to this, but no fault of hers. The food was pretty good. Everyone enjoyed what they got. Lemon Pepper wings, Hanover Burger, Calamari, and Tot Nachos. We would come again for their Happy Hour specials, prices, and food were just right! Hopefully, the short staff was a fluke that night.
We came for lunch. We were greeted and seated promptly by the hostess. It wasn't long until a server came for our drink order, and that's when the service ended. It took forever to get our drinks and another 20 min to see another server, which came to collect our lunch order. The food (a salad with salmon and a burger) took 40 minutes to receive. We did not see a server again until we flagged someone down for the check.While my salad (salmon) was good, the burger was dry as a result of being overcooked, and the amount of time we spent in there for lunch was ridiculous.I'm not sure what was happening, but they were not busy enough to even begin to warrant the lack of customer service we received.
Owner response
Hi Strawberry Fields, thank you for taking the time to leave us a note on your experience at Arbuckle's at the Cavalier Resort.It is our top priority to provide the highest quality service and experience, and we apologize that you did not receive this.We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We stayed at the Embassy Suites a couple of week-days and enjoyed the breakfast buffet and happy hour every day.I give Arbuckle's 4 stars for the fantastic, nice, kind, involved, and hard-working staff (especially our server Aubree ♡) and for the good breakfast- and the surprisingly superior happy hour food quality! The only miss are the happy hour drinks but with a good bar at the Cavalier nearby that didn't bother us much.I would come here again! 👍
Owner response
Thank you for your review.We are pleased to hear that you enjoyed your visits to Arbuckle's.If there is anything we can do to make your next visit a 5-star experience, feel free to reach out to me directly at arbuckles@embassysuitesvb.com.
Pizza restaurant
2941 Shore Dr, Virginia Beach, VA 23451, United States
Italian restaurant
2272 W Great Neck Rd, Virginia Beach, VA 23451, United States
Seafood restaurant
3232 Shore Dr, Virginia Beach, VA 23451, United States
Mediterranean restaurant
1624 Laskin Rd #727, Virginia Beach, VA 23451, United States
American restaurant
3102 Holly Rd Suite 500, Virginia Beach, VA 23451, United States
Mexican restaurant
1564 Laskin Rd, Virginia Beach, VA 23451, United States
Chinese restaurant
1624 Laskin Rd #742, Virginia Beach, VA 23451, United States
Japanese restaurant
550 First Colonial Rd #24, Virginia Beach, VA 23451, United States
Japanese restaurant
1625 Hilltop West Shopping Center, Virginia Beach, VA 23451, United States
Thai restaurant
550 First Colonial Rd #309, Virginia Beach, VA 23451, United States
Mediterranean restaurant
626 Hilltop West Shopping Center, Virginia Beach, VA 23451, United States
Sushi restaurant
2861 Lynnhaven Dr # 112, Virginia Beach, VA 23451, United States