Zoup!

Name: Zoup!
Address: 1909 Landstown Centre Wy, Virginia Beach, Virginia, 23456, US
Telephone: (757) 821-7800
Price range: $
Rating: 4.30

Restaurant

Location: 1909 Landstown Centre Wy, Virginia Beach, VA 23456, United States
Located in: Landstown Place Shopping Center
Phone: (757) 821-7800
Price: $

Opening hours

Sunday: Closed
Monday: 11 am-8 pm
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed

Food & drink

Vibe

Salad

Macaroni and cheese

Soup

Sandwich

By owner

Street View

Menus and Prices

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Reviews

If I could give 0 starts I would. My father ordered some lobster bisque from here and after eating a bowl himself I was going to enjoy some.
I found a huge fly in it and called the restaurant to let them know.
I was put on the phone with what I assume was the shift manager who I politely greeted.
After being told I could not get a refund because it wasn't their policy and my only option was to get another order of bisque I was then told that I needed to put my father on the phone.
When I asked for what reason I was told because I needed to put an adult on the phone.
I informed the manager that I am a 27 year old adult and was then told I didn't sound like an adult so I needed to go ahead and put my father on the phone.
I will not be giving this restaurant my service ever again. ***UPDATE AFTER 1 STAR REVIEW*** The owner reached out directly to address the issue and apologize for the service.
Thank you for caring about correcting issues and doing better!

Owner response

We're really sorry to hear about your experience and we appreciate you bringing this to our attention.
We take matters like this very seriously and we want to make it right.
We're glad to hear that our owner was able to reach out and we're committed to improving our service.
Thanks for your feedback!

Dining area was disgusting with dirty tables and floor.
Food was awful.
Grilled cheese with cold hard cheese.
Chicken noodle with little to no noodles.
Rubbery meatballs in weeding soup.
Only thing that wasn’t terrible was the salads.
Overall, will never go back!

Owner response

Oh no, that's not the experience we aim for! We're really sorry to hear about the state of the dining area and the food.
We'd love to make things right and learn more about your visit.
Please reach out to us at +1 757-821-7800 or zoup204@zoup.com.
We appreciate your feedback and hope to turn your experience around.

If I could rate this on customer service only, I would give them a 5.
As for the food, the crab bisque was so so.
I also had the Italian sandwich.
Again that was just okay; nothing I would buy again.
I had a sample of the bisque and it was good, but the actual bowl had a lot of oil in it. I would visit again and try other options.
The chicken pot pie looked good and the sample I had was good.

Owner response

W thank you for your feedback.
Please come back and visit us again soon!