Restaurant, Breakfast restaurant, Cafe, Fast food restaurant, Health food restaurant, Juice shop, Sandwich shop
I am a fan of Tropical Smoothie but this location has been a disappointment.The workers there are young so maybe they don't understand how important it is to have consistency with your product.They are very friendly and helpful though. I know this picture looked like I took a sip and made a bad review but I promise you I will never ever do that.I go to this Tropical Smoothie location often because it's convenient but it's gotten to the point that my drinks aren't filled to the top or they forget to remove a certain ingredient that upset my stomach. I got the cranberry truffle 5/5 and the Caribbean wrap 5/5.Other than that I don't have any other issues,I know I could tell them to fix it but I don't have that much time to wait.
Owner response
We're so sorry about your experience with us.I've shared this with the franchisee and leadership team and they are incorporating your feedback into our ongoing training.We'd like to make this up to you.Please text Judy at (757) 774-6205 so we can take care of you.Thank you for letting us know.
Sadly I can't recommend this place anymore.They continue to raise their prices and they even charge an extra $1 for the sides that used to be included, even though those sides are only $0.30 more than the "free" sides if you buy them alone.In addition, they have fallen into the new world of tip-flation.I'm sorry, tipping exists because waiters and waitresses are paid virtually nothing and truly live off of tips.Tips were never meant for fast food service.Stop making me opt out of tipping in the app and credit card approval (unless it's delivery).
Owner response
Thank you for this great and thoughtful review Ty! Look forward to serving you again soon!
37 weeks pregnant here n came in for date smoothie called chia banana boost YUM and ordered a chicken flatbread wit avocado YUM with a side of sweet potato which also helps with labor.Crew here is relatively YOUNG and I love that.It's good seeing youth serving politely.Spanish music playing (SALSA) which I LOVE bc I'm Puerto Rican.Will definitely be coming back here 🥳🥰
Owner response
Congratulations on your pregnancy and thank you for coming in and for the kind words here!
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