Zaxbys Chicken Fingers & Buffalo Wings

This is my go to Zaxby's always good service.
However today went only for large cup of ice!! Poured half in my water cup and other half stayed in cup.
As I poured my juice in saw something black floating to top.
It was a fly 🤮!!! So very disappointed and grossed out because had eaten some ice and drank some water after pouring it in water cup!!

Owner response

I have had too many terrible experiences with this particular zaxbys; however, today was absurd.
The lack of customer service and plain rudeness of the staff is unbelievable.
When I arrived I ordered a traditional wings and things with a bottle of water.
They stated they did not have bottled water, so I asked for a cup of water in its place.
I further specified that I would like water in place of a drink because last time I came and asked for water the order taker listed no drink and when I got to the window the girl gave me a problem with getting a cup of water. On this occasion when I pull to the window they hand me a baby cup of water I simply hand it back and inform them that I would like a regular size cup but with water in place of a drink.
CJ the alleged manager proceeds to tell me that he not what I asked for I asked for a cup of water that’s the size etc etc.
I then ask him If I c a just have a regular size cup of water since there was confusion when placing my order.
He states he will not be remaking the cup I can’t get a regular size cup for water etc.
I then ask to speak with a manager, he claims he is the Manager and I would not be getting water in a regular size cup.
I asked him for his information and to speak with the gm and he refused to provide the information.
I will be returning to speak to an authority everyday until I can express my concerns with management because the actions of CJ AND his staff were completely inappropriate and unprofessional.
He then threatened to call the police because I asked to speak to an authority higher than him.
I.
Then called to speak with a gm and he had a female worker answer the phone and lie that a manger was not present when I heard him telling coaching her in the background.
Overall, this could have been avoided if CJ used his managerial skills to diffuse the situation instead of causing a large scene and laughing with his staff at my request for a regular size water cup.

Owner response

My boneless sweet and spicy wings were fresh and amazing! As well as the chicken tenders.
I had a rewards, and the cashier had no problem helping me out.
Thank you.
This zaxbys location is quick and efficient.
I got out of the line within a few minutes, they are very quick.
Also pretty friendly.

Owner response