Marco's Pizza

Was verbally threatened by the driver, and returned it, after I walked outside to confront him as he was screaming F you at the top of his lungs because I complained about their service.
Full disclosure I could have been nicer.
I wasn't and I am sure his perception of the events of last night differ from mine, the customer.
The app said the pizza, which was already late, was delivered when it wasn't.
I called the store and was greeted by someone who didn't speak good english.
He finally gave me his manager who was indifferent to my complaints Again, I admit to being a jerk but there was no cussing, no verbal attacks, rather aggressive complaining.
A simple offer to discount the pizza would have sufficed and de-escalated the situation.
When the pizza arrived I walked out and was fairly belligerent.
Not physically, verbally.
The driver, perhaps feeling threatened became physically confrontational and there was a very good chance blows were imminent.
It ended, or so I thought as he went to his car and I went in to the house.
It had not ended.
He came back and destroyed two ceramic planters on the porch.
Picture attached.
I heard the crash, ran out and got his tag as he sped off.
To be very clear there was no physical contact at any point.
Anyway, I called the store and the manager said the regional manager would call me.
He was very nice and I fully admitted to my poor verbal behavior.
Regardless, screaming F you at 9pm in a neighborhood is unacceptable.
The regional manager said he would refund the cost of the pizza, average for the record, as well as giving me minor restitution for the planters.
20 hours later or so, no refund, no restitution via any of the pay apps I offered.
Goes without saying I will not be a Marco's customer moving forward and I'm considering some other action or call to their HQ.
I'm disappointed in my behavior.
It was unnecessary however it did not warrant his deranged screaming or property damage.

Owner response

I ordered 2 pizzas online and went in the store to pick them up on 7/5 around 3:00pm at the Taylor Rd location.
The young man at the counter did not greet me but instead asked me “What I wanted?” He then immediately started cursing at me and being violent towards me.
The manager witnessed all of this and said nothing to the young man or even apologized for what he said and how he acted.
I do not feel safe visiting this location anymore and I am highly disappointed and dissatisfied with this location.
Will not be returning

Owner response

2 July 2023 - 8pm I tested 4 separate pizzas, and here is the verdict! Top Notch! Talk about greatness! It's one of the best pizzas I've had.
Each pizza was loaded so much that it was falling off the pizza from its weight.
The cheese was amazing as every bite was well cooked to the tee! Pros Plenty of meat, cheese, and veggies Hot and Fresh! Fast delivery (in rain 🌧) Cons n/a Overall This was one of the best pizzas (all) that I've had, and my dad was an owner of dominoes franchise.
5 stars for Malcos!!!

Owner response