Chinese restaurant, Asian fusion restaurant, Asian restaurant, Caterer
I was excited to try TSO but the delivery went horribly wrong. The driver would not pick up the phone and also went to a completely wrong address. It took about 20 minutes back and forth messaging with him to get the food. They are giving me $5 credit on the account which is not really what I want because I am not sure if I want to order again in the future. Also called their local number. Someone answered as the delivery person rang the bell in our office. I just said that the delivery person is here now and they never said anything at the other end of the line.
Owner response
We are so sorry your experience with Tso was less than perfect.Please reach out to support@tsochinese.com for further assistance so we can make this right!
Worst than ZERO.skip this awful nasty place! Why in the world is the food SO expensive? And atmosphere? Doesn't exist at all: this is CARRY OUT ONLY! No seats no tables. Service? Nonexistent. Some guy was extremely rude as we tried to ask questions about the offerings. Our first time there, AND OUR LAST! No cash: they don't take CASH! Really?? Wow! Other restaurants actually offer a discount if you pay cash! Maybe that's why their prices are so high, to pay credit card companies! Food? Grease-city! Is it lard? Maybe.Soooo salty greasy and lots of MSG. Skip this place. Don't even try it, trust me...
This place fed me throughout the pandemic and until now.But this place is getting forgettable and borderline unacceptable fast.I was okay with the $5 delivery charge added late last year, if it means the drivers were getting compensated as such.The food quality that once was great is now average at best, and portions, especially proteins, noticeably less.Yâall never got orders wrong before, but now I get missing fried rice and wrong spiciness on the regular.And today I see a text from yâall saying that you will be using 3rd party drivers to âspeed things upâ - todayâs order got 30 minutes late than the usual.Iâm sure youâll do good without one customer, but please consider for a change if you miss some of us regulars.I am not alone in this thinking.
Owner response
Hi Alex, I apologize that this has been your experience with us recently.I would like to assure you that we have not reduced portions, but we did begin offering Tso Bowls as a separate item which are at a reduced cost and are a bit smaller in portion.We do appreciate having you support us for all these years and would love to keep you as part of our Tso family.We are actively working on improving our current processes and appreciate you bringing this to our attention.I would like to apologize again on behalf of the Tso team, we truly value your input and will keep working towards optimizing ourselves for the betterment of our beloved Tso family members.
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