Steak house, American restaurant, Restaurant
Ordered a family meal to pick up.While the food was good and a good value for the money (despite missing all sauces for the chicken tenders) pick up was less than ideal.My order was ready before the time they gave which was awesome but the pick up area was jam packed with people.After a short wait I got my order and the girl working asked me to pay again.Told her I paid online and showed her the exact amount pending from my bank app and she told me I had to wait for the cashier for verification.Cashier got there and she proceeded in telling him to ring up an order prior to just double checking that mine was indeed paid (which he could tell from the receipt but she could not?) anyhow this took about 6 minutes meanwhile people were coming back to have their orders corrected for missing items or incorrect. Ultimately it was a good value but the whole purpose was to grab a quick meal for the unexpected company I had waiting for me at home.By time I returned home I was flustered and stressed and missing sauces.
Owner response
Amanda thank you for your comment.We sincerely appreciate you taking the time to let us know how we can improve.
We were so hungry + everything we had hit the spot.I love the thick ranch and cold salad plates.The chicken was juicy and not dry.I’m not a steak person but my husband is and he’s now happy and full.=] A different couple took our reservation at first but it ended up being a blessing because we got sat with Brandi Jo as our waitress and she was awesome ! She was on top of everything we asked for + with a great attitude ! The manager also came by with a smile, much appreciated ! Thank you for the great experience !
Owner response
Christina, we're so glad to hear it! Hopefully we'll get to see you again soon!
Texas Roadhouse is one of our favorite places to eat, but we were disappointed with our most recent visit.We made a reservation, but we still waited 45 minutes for a table.Even after the long wait, they still sat our group of 9 at separate tables.What's the point of calling ahead and making a reservation if we have to wait that long and still don't get to sit together? The biggest disappointment was with the porterhouse steaks.Mine had so many veins of gristle that I couldn't even cut through much of the steak, much less chew it.When I told the waitress about it, she said that she would tell the kitchen but then took no action after that.We normally get amazing steaks at Texas Roadhouse, so the poor service and poor steak quality were surprising and incredibly disappointing. We also felt like we were getting nickel and dimed with charges on our bill.We asked for macaroni and cheese as one of the sides with a steak dinner, and then we got charged extra for "loaded mac and cheese".There was nothing loaded about it, the mac and cheese was normal. It was not a great experience overall.👎🏻 Edit: reducing to 1 star after cookie-cutter nonresponse from the restaurant.
Owner response
Jared we’re so sorry.It is never our intention to let our guests down.We sincerely appreciate you taking the time to let us know how we can improve.
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