Chicken restaurant, Fast food restaurant
As a restaurant manager, I may hold places to the same bar that I hold my restaurant.That being said, It took almost 5 painful minutes to get my order across to the cashier.It was 2 4 piece meals, 2 large mashed, 2 large mac and cheese, 1 coleslaw, and 2 large drinks.It was $72!! 3 times, she stated it was to go to the manager getting our order together, and he was still putting it on a tray because he said she never said it was to go.I ordered large drinks and was given the wrong cups and had to show my proof I got large! Brought food home, and I was missing the small sides that came with the meal and one of the biscuits. By the time I was done ordering and that entire ordeal, and dealing with the shock of the $$$ I spent, I was certainly not going to call or go back in.I just didn't want the hassle.The location is super close to my home, but I'll never use that location again. Had this happened at my restaurant, I probably would have retrained both employees, but especially the manager.He was so egotistical that he missed a coaching opportunity with an employee who will get frustrated with the management and end up quitting which costs more money to train someone else and that money is passed on to the customers.Do better.
The customer service wasn't bad, but the food safety practices sucked. Drive thru girl playing on her phone or with a Squishmallow with food service gloves on.Broken lobby chairs, when brought to employee attention, they didn't care.
I went here twice in the past two weeks because I got some coupons; the only thing that tastes decent is the biscuit.If you think the chicken tastes good, it's probably because you haven't had quality chicken from a good restaurant before.Service is excellent, but I feel bad for the people who have to work there.
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