American restaurant, Dessert restaurant, Fast food restaurant, Hamburger restaurant, Ice cream shop, Restaurant, Sandwich shop
I used to live by this Culver's for a long time and have been there a lot over the years.I would always get the list of coupons in the mail, and slowly watched the "buy one double deluxe butter burger get one free" coupon slowly go from $5 to $8. The problem with this place is they have so much turnover you get such varying levels of quality in the food.I've been to Burger King, McDonald's, Wendy's, etc.and have gone back in several months or years and have seen some of the same staff.With Culver's, I never recognize anybody. I've been here when the food is really good and really bad, and the last few times I've gone the food has been average or below.If you're looking for a solid burger, I would recommend In-N-Out or Five Guys.
Owner response
Hi Vexivero, we're sorry to hear that your recent experiences haven't been up to the standard you've come to expect from us.We understand your concerns about the consistency of our ButterBurgers and the turnover of our team members.We'd appreciate it if you could share more about your experiences at contactculvers.com.Your feedback is valuable in helping us improve.Thank you.
If I could put one start I would.HORRIBLEEEE costumer service.She literally handed us the number and said “that’s the number this is for you” and then just closed the window without saying anything and with an attitude.And then we get the 4 sandwiches WE ORDERED with NO cheese even though we PAYED FOR IT.This place is basically a scam you order something and they don’t give you what you ORDER.NEVER coming here.People like them ruin everything and makes us not coming here anymore.
Owner response
We're truly sorry to hear about your experience.It's important to us that our team members provide excellent service and that you receive the ButterBurgers you ordered.We encourage you to share more details about your visit at contactculvers.com.Your feedback is valuable in helping us improve.
I’ve consistently had issues with actually getting the things I order from here.Last time, they completely forgot about my child’s meal.This time, they were out of cheese curds, which, ok fine, but I expect a refund of the difference between what I ordered and the replacement.Too bad I guess. They also forgot our drinks, and when I pointed it out, the employee told me I didn’t order any drinks.With the receipt in front of her face, she told me I did not order any drinks.See attached image.I ended up going into the restaurant to show my receipt and get the drinks I ordered.In all this totally unnecessary confusion, I didn’t realize until I got home that they didn’t give me my child’s custard either. I’ve never had an issue with any other Culver’s location, so I’m not sure what’s going on at this one, but I’m absolutely DONE giving this location my money knowing I’m only going to get like 80% of my order.
Owner response
We're truly sorry to hear about your experience, Ashlin.It's important to us that our guests receive their complete orders as requested.We encourage you to share your feedback at contactculvers.com so we can better understand and address your concerns.Thank you for bringing this to our attention.
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