Taco restaurant, Mexican restaurant, Tex-Mex restaurant
Food & drink
Vibe
Nachos
Juice
By owner
Street View
Menu 1
I came here the other night and the staff refuse to wven answer the window or the the drive thru speaker.That was really rude of the manager and the young lady.They was not closed at all.They had 40 minutes to closing
Owner response
Hi Chryste, we’re sorry to hear about your experience.This isn’t the level of service we aim for, and we appreciate your feedback.We're addressing this with our team to ensure it doesn’t happen again.We'd love to hear additional details of when you stopped by to visit? Please send to customercontact@tacocabana.com.Thank you for bringing it to our attention.
Ordered from the drive-thru and of course like always there were several items missing out of my order I noticed when I got home.I tried to call the store back and it went to voicemail every time, so I drove to the store.Of course they were closed and now my food is cold and soggy.I do not know how that employees can't follow simple instructions and get orders correct.This is not the first time and this particular location never can seem to get orders correct.Management definitely needs to retrain the employees or the managers may need retraining themselves.
Owner response
Hi Mike, we're truly sorry to hear about your experience.This is definitely not the standard of service we aim to provide.We'd love to make it right.Can you send us a copy of your receipt and you information through customercontact@tacocabana.com so we can follow up with you? We appreciate your feedback and will address this issue with our team to ensure this doesn't happen again.Thank you for bringing this to our attention.
I didn’t eat at this location.Came to pick up a delivery.No greeting.No acknowledgement.After waiting a few minutes, I had to speak first to be spoken to.A young lady came around from the drive thru area after the fact and she did ask me if I’d been helped but the other women just ignored me until I said something.
Mexican restaurant
2823 Preston Ave, Pasadena, TX 77503, United States
Honduran restaurant
2719 Preston Ave Suite A, Pasadena, TX 77503, United States