Southmore Asian Fast Food

I’ve been here a few times and have enjoyed it each time, friendly staff is a plus however I felt a little forgotten today.
Some people came in after me and were able to order before me.
General tso also had too many large pieces of onion, would prefer it didn’t have any.
Dish otherwise was flavorful and I will definitely be returning.

Worst experience ever.
I understand that they aren't Chinese but every Asian restaurant knows how to season properly than this place...Their food was plain every plate was plain and not appetizing.
I had ordered general tso chicken (flavorless and soggy) with fried rice (plain no seasoning at all literally just fried plain rice with eggs for coloring) and wonton soup (the broth had no flavor and no flavor in the wonton itself), lo mein (seems like they really did try to season but just really couldn't get it right), and egg rolls (flavorless the only thing that made them edible was the fish sauce) and let me tell you guys that it was so unsatisfying my family couldn't eat it.
$30 down the drain.
They don't even consider their customers no refund no compensation.
Just a plain "SORRY" just like their food.
Very disappointed.
I really expected more because I'm Asian myself... Updated reply- Firstly thank you for taking time out of your busy night to respond to my review.
But I would like to you inform you that I don't use msg in any of my cooking and our sodium intake is limited in my family.
There are other seasoning that can be used to bring out the delicious flavors in dishes but from the taste of the food prepared in your restaurant didn't have any flavors at all.
If all of your customers were satisfied you would be having more than a 4.4 rating.
You did have complaints prior to me, So I'm not your first unsatisfied customer.
So not only was the food not good but customer service was a bad experience..Instead of covering for your business's mistakes, it would be a good idea to own up the mistakes of your employees..As a business owner myself I understand how important it is to value a customer and make things right.
I wish you and you business nothing but the best and hopefully from this experience from this customer teaches you to value your customers more.
Because it is the customers who keep us business up and running.

Owner response

BEST EGG ROLLS EVER!!! drove 2 hours for these, because they are THAT delicious !!! 🤤😋 Service is always top tier as well!!! Got it to go, but they allowed me and my dad to sit there and eat.
Even offered to put it on plates.