Red Robin Gourmet Burgers and Brews

Ordered the new Impossible cheeseburger (without the cheese) and sweet potato fries, since I’m dairy free and also often avoid meat.
Went around lunch time.
Plenty of available seating and service was great. Only reason I’m giving a 4 star is because of the limited options for dairy-free / vegan options.

Owner response

We stop by here on Sunday for my sons 12th birthday, which I told the host when we got there that we had a birthday boy and I figured maybe they would’ve done maybe something maybe a small cake or a cupcake something you know to bring some joy to his day .
That didn’t happen, this was my first time going there.
I should’ve read the reviews before I went, but you know my son wanted a craft burger so I figured let’s go give this a try.
In all fairness, the hamburgers were actually relatively good.
The thing that irritated me was kind of the lack of attention to detail from my waitress the fact that if there are up charges, just announce it and give me the option versus bait and switch deception which they pulled on me, they charge you for french fries that I didn’t ask for they put so much oil on it that I couldn’t even eat it and I told him about it even though I didn’t even ask for it .
Her excuse was whenever you come back.
I’ll just refund the charge like you already pissed me off.
I told you that it was heavily oil in it upset my stomach.
I can’t eat this response.
Yeah I told Back not to put so much oil on it as if like OK if you already knew that it was bad then why would you recommend it, all hidden and deceptive personalities and the lack of attention to detail.
I probably won’t return.

Owner response

Always a good time at this Red Robin location.
I had the Avo-Cobb-o salad with ranch and it was amazing! Tasted fresh, nothing old.
Our waitress was very attentive the entire time and even the manager/supervisor went around asking if everything was alright.
In my book, this is a great spot for a night out with friends/family or a date night.
P.S.
the pineapple upside down cake shake is super delicious.
I wish I had gotten one for myself (I stole some from my partner).

Owner response