Hooters

This was my very first time getting food from Hooter's and will be my last.
I traveled 20-30 minutes from La Porte to this location to get takeout.
I ordered the chicken nachos and the chicken tender and wing platter.
Whenever I arrived home, I saw that my chicken platter was missing the curly fries and ranch that came with it.
The chicken nachos were for my husband.
He went to take a bite and noticed that there were multiple black hairs in the nachos.
He immediately spit them out after realizing that the hair was also in his mouth.
This experience was the absolute worst I have ever had from a restaurant.
We first attempted to call the restaurant multiple times, and they did not answer their phone.
I had to drive out to Pasadena a second time just to get the issue resolved.
The manager was friendly and gave me a refund, but that does not excuse the quality of the food.

Owner response

When I arrived the parking lot was unlit.
When I walked in it took the two waitresses at the hostess stand about 3 minutes to get me (only person waiting) a table in a restraunt with about 4 tables with customers (largest party was 4 people).
When I was seated, I waited 10 minutes for anyone to come to my table before I got up to leave.
I was in the parking lot and asked another customer if he had a waitress come to his table, because I never did.
He said he was a regular and would get me a table and someone to wait on me.
He then tipped the girl 20 dollars to take care of me.
But they were out of queso...and the dr pepper which apparently ran out when she was filling my cup was still brought out to me instead of changing the dr.
Pepper.
The burger that I did get was at least good though.
And once I was FINISHED, it STILL took about 15 minutes for bill.

Owner response

Lunch and drinks after the gun show.....
nothing to complain about but not much to brag about either.
Wings were ok, battered wings are not my preference, but they were good.
My girl got the grilled chicken and salad, it was good.
Drink and service was good.
Waitress didn't seem to know the menu or what the bar had but we'll let her make it for that.
Well until next time, signing off Two Peas.

Owner response