Taco Bell

This used to be my absolute favorite Taco Bell.
They always did my order correctly, the facility was always clean and the staff was kind.
I live out of town but I will usually by-pass all other Taco Bells just to visit this one.
Yesterday evening (8/21/2024 just after 6pm), I had a large order for my family.
I know it was a lot so I was patient.
I ordered 6 street chalupa boxes.
After I ordered, a guy came from the back and told me there were no more street chalupas and said that he could fix us one regular chalupa with the street chalupa toppings.
We had already paid $75 so I just let it ride.
We requested our drink cups and started fixing those while we waited.
While fixing our drinks, a couple of people came in and ordered street chalupas.
The guy that told me there were no more took their order but didn't say that there were no more.
If he didn't want to fix that many street chalupas, I would have been okay to go somewhere else with my refund instead of him lying to me.
We got our order in bags, which was no problem because it was a large order.
We get to the car to check them and behold, several chalupas are not well fixed with missing toppings but I let that ride.
One chalupa only had a circle or beans with nothing else on it.
I took that one back inside to see if they could just put the toppings on it for me.
I watched closely and the same guy had it.
He kept leaving the preparing area and going around the corner while the other guy came to see what I was doing.
I couldn't see what the other guy did but when he came back, he used his gloved finger to smooth something onto the chalupa.
I assumed it could have been to lay the beans down but when I got home, I remembered that they usually use the utensil to smooth things out.
After he fixed my chalupa he changed gloves but it seemed to be part of the protocol.
I didn't think about it until I was at home.
We should not have eaten the food but we did.
I didn't protest while we were there.
I was kind so I don't understand why the service was so bad.
Maybe because it was a large order.
I noticed that their score went from 100 to 93 which is still good but things are dwindling at this location.
I had just come from North Georgia and passed many Taco Bells so my family was looking forward to this location's great service.
I'm disappointed but thankful that none of us have gotten sick (so far).
Someone else arrived around the time my family arrived and ordered a double layer taco.
He didn't get his order until after he requested it again after waiting a long time.
The customer said that he should get two double layers for his extremely long wait but he took what he had and went on about his business.
Maybe it depends on the time of day you visit this location.
I previously shared how pleased I was with this location but it is sad to see such a good business go down hill.

Visiting the tasty local Taco Bell in Macon, GA was a highly satisfying experience.
MY order came out quickly and my food was hot! The Cashier there was extremely polite and helpful, always smiling.
Angela Anderson

This was one of the best experience I've had at taco bell.
From the moment i entered until I left It was refreshing.
Especially after a day of teaching young children.
After I ordered, the manager offered me a "tray" when he noticed I had additional drinks.
Then an employee offered me a larger bag for my food.
Attention details matters!