Circle K

To Whom It May Concern, I have been a frequent customer at your Subway location for the past few weeks, typically stopping by for a sandwich.
However, my experience has consistently been frustrating due to the lengthy wait times.
On multiple occasions, I have had to wait 5 to 10 minutes before being acknowledged because employees are often in the back.
While I understand that traffic may be low at 10 AM, this level of service is unacceptable. This morning, I encountered an unprofessional and disrespectful interaction that has compelled me to voice my dissatisfaction.
As I entered the store and attempted to find someone to assist me, I was rudely told to "slow your roll" by the manager.
This is a practice I started because I do not have the time to wait 10 minutes, nor do I wish to shout to get attention.
There is no bell or button to notify employees that a customer is waiting. Rather than a polite greeting or an assurance that I would be helped shortly, I was met with rudeness.
I explained my situation, but was again told to "slow your roll." I then observed the employee designated to assist me was leisurely eating a sandwich instead of attending to customers. I waited another minute before deciding to leave.
This level of disregard for customers is unacceptable.
I informed them that their lack of urgency would result in lost business, but this warning was evidently ignored. Consequently, you have lost my business.
I will now be patronizing the Bakery 2 Go at the Macon Farmers Market, where the products are superior and the staff far more courteous.

Owner response

Paid at the pump Put in my rewards number and got $0.00 discount.
Went into the store to purchase water clerk informed me cash only that the card service was down.
She apologized.
Went and got cash came back and no water in the cooler. Not a great impression.

Owner response

Try and avoid this place of all causes the gas across the street at the marathon is $.15 less a gallon which didn’t bother me half as much as the place being filthy inside the bathrooms are dirty.
They don’t look like they’ve been clean the bathroom doors don’t even have handles on them.
I just can’t tell you how disgusting this place is.

Owner response