Taco Bell

Food was terrible.
Cold, hardly any meat inside the crunch wrap.
Soda was flat.
Lettuce inside the tacos were brown.
Taco shells were all broken on the whole dang order.
The WORST part....
a hair was in my burrito and bald headed.
I will NEVER go to this location again.
The cooks killed it for me.
The only good from this place was the heavy set white guy who was at the window.
He was very nice and recommended a good meal.
Shame I couldn't eat it when I got home.
Terrible day at work and ended my day with a terrible meal.

I usually only write good reviews.
I decided to give this Taco Bell another chance after a few months.
Unfortunately, I cant believe it actually got worse.
The food had almost no meat or veggies just basically a taco shell.
I specifically asked to upgrade some menu choices and I was charged for that and yet the food didn't reflect the upgraded request.
Additionally, my drink was watered down and tasted nothing like Pepsi.
I can get over the lack of customer service and the unfriendly staff.
Just get my food right.
Geez!

We use this Taco Bell at least once a week and normally it is the best one in town with fantastic service.
Tonight I came home from a business trip and my wife stopped to pick up our online order so it would be ready for me when I got home.
Part of the order was 3 locos tacos with no lettuce.
She checked the order and found they had lettuce.
She went back and tried to go in the front door to find it was locked due to staffing… what didn’t make sense were the multiple teenagers in the lobby hanging out and getting food (I'm assuming buddies of the workers) and the workers completed ignored her.
She got back in the drive thru line and waited another half hour to get to the window to get the new tacos.
She gets the bag and pulls to the parking lot so the line behind her can keep moving.
She finds now they are normal and locos tacos STILL WITH LETTUCE… obviously upset I asked her to just come home and we will order some pizza since it’s now 10 at night.
I pull the whole order out to find every single taco shell is broken.
The grilled cheese burrito not only isn’t a grilled cheese burrito but barely has anything inside of it with even a piece of broken taco shell inside the burrito… I understand these probably are mostly high schoolers and their first job but someone needs to be there holding them accountable and training them.
Especially on respect and accountability, like not having your buddies hanging out in your closed lobby.
She did call to explain the situation and they offered to set stuff aside for next time and I appreciate the effort but I don’t need free stuff or a refund, just listening skills and attention to details on orders.