Panda Express

Name: Panda Express
Address: 1888 Democracy Point, Colorado Springs, Colorado, 80921, US
Telephone: (719) 602-8007
Price range: $
Rating: 3.70

Restaurant, Asian restaurant, Chinese restaurant, Takeout restaurant

Location: 1888 Democracy Point, Colorado Springs, CO 80921, United States
Phone: (719) 602-8007
Price: $

Opening hours

Sunday: 9 am-9:30 pm
Monday: 9 am-9:30 pm
Tuesday: 9 am-9:30 pm
Wednesday: 9 am-9:30 pm
Thursday: 9:30 am-9:30 pm
Friday: 9:30 am-9:30 pm
Saturday: 9:30 am-9:30 pm

Food & drink

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Reviews

I generally really like Panda Express.
But this location is nowhere near as good as the others.
Food is either burnt or old, not fresh at all.
Needs some new management, I think.

This location consistently lacks good customer service.
We made an online order and was told it would be ready by 6:01.
We were already at the location, so we were fine waiting (5:35 when ordered).
They were aware we were outside waiting, since they directed us to park at the front.
In the app it stated our order was completed at 6:01, but we didn’t get our food until y husband finally went inside to get it.
By the time he came out it was 6:16.
There was no offer to us for having us wait, nobody came out and explained it was taking longer, nothing.
This location lacks customer service.
We won’t be visiting this location again! It direct take much to offer a drink while someone’s waiting, or something, anything.

To the person running the drive through today.
01/19/24. You need to keep your attitude under control.
When I go through a drive through I don't expect it to be super complicated.
But dude, you changed it up today. You took my card and ran off, gave me my drink and food before giving it back.
(Probably should have done that first.) After you give me my food you don't ask about soy sauce, chop sticks or anything.
You close the window and take off again. All I wanted was some soy sauce. So I wait about a minute at the window and he comes back confused as heck.
Asking what I needed.
I told him I wanted sotly sauce.
He was so confused it baffled me.
"Soy sauce?" He asked.
After repeating that I wanted soy sauce for the third time, he hands me a tiny takeout box with maybe six sauces in it and I'm just ready to get out of there.
On top of that, the dude doesn't even check the sauce and a few of the packets had exploded before he even handed it to me.
So now I have a tiny takeout box swimming in random soy sauce. I understand it's busy for lunch.
It can be stressful. But don't take it out on the customer.
I just happen to be in a good mood today.
Just think of what would happen if a customer was already having a bad day. Probably wouldn't work out very well. Panda Express.
Do Better. And talk to this dude about the correct way to talk to customers. All I can say about this experience..
is Yikes.

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