Subway

I walked in and I noticed The restaurant was clean, well-organized, and had a welcoming atmosphere. The staff members were attentive and friendly throughout my visit, and they made sure I had everything I needed to enjoy my meal.
The service was efficient, and I didn't have to wait long to receive my order. We need more people like them in the others stores, I really appreciate how kind they are.

Delicious and decent priced.
Food is as good as you would expect at Subway and the subs are quite nice.
Nothing super special but definitely a place I go to from time to time

I recently had the unfortunate experience of visiting the Subway restaurant located on 5th Street in Tech Square.
Regrettably, I must express my deep disappointment with the unprofessional and rude behavior exhibited by the employees at this establishment. Upon entering, it became apparent that the employees regarded any customer request as an inconvenience.
Their attitude conveyed a complete lack of interest or enthusiasm in providing quality service.
It is disheartening to feel like a burden when simply asking for a sandwich made to one's specifications.
In any service-oriented business, customer satisfaction should be a top priority. Adding to my disappointment, the owner seemed to be perpetually absent from the restaurant.
This lack of oversight may contribute to the inconsistent and unprofessional conduct displayed by the staff.
It is crucial that the owner takes responsibility and ensures their team receives proper training to deliver excellent customer service. One employee in particular, a younger Spanish-speaking gentleman, stood out for his inappropriate behavior.
On multiple occasions, I witnessed him speaking Spanish to his colleagues, discussing customers he did not want to deal with.
Little did he know, I am fluent in Spanish and understood every word they were saying.
This behavior is not only disrespectful but also demonstrates a lack of integrity and professionalism. Running a business in a prestigious environment like Tech Square, which houses Georgia Tech, demands a higher level of standards and service.
It is simply unacceptable for employees to engage in such unprofessional conduct.
Regardless of a customer's background or preferences, they should be treated with respect and courtesy. To address these issues, it is imperative for the owner to take immediate action.
Revamping the entire staff and providing comprehensive training would be a step in the right direction.
Emphasizing the importance of professionalism, customer service, and cultural sensitivity would greatly enhance the overall experience for patrons. In conclusion, I find it deeply concerning that such unprofessional behavior is allowed to persist at this Subway location in Tech Square.
I urge the owner to recognize the severity of the situation and take appropriate measures to rectify it.
As customers, we deserve a respectful and pleasant dining experience, and it is my hope that this review serves as a catalyst for positive change. I sincerely hope that the Subway restaurant in Tech Square can improve its service, regain its reputation, and provide a more enjoyable experience for all customers.