Jimmy John's

I placed a large order of 14 sandwiches, chips & drinks through the app on Saturday evening around 6:30pm for my daughter's volleyball team.
I received confirmation of the order and my card had a pending charge immediately.
I did not receive any updates on the status and called the store at 715pm.
It was closed.
My order was not fulfilled and we had to scramble to find dinner for the girls. When I called the store during business hours on Sunday, the manager indicated that the delivery was voided because it was too close to closing time.
I can understand this, but feel a call should have been given to explain.
I received no update.
She then stated that the delivery address was out of their delivery zone.
Later, I wanted to repeat the order from the night before and was told again that it was not the correct store for delivery despite only being .5 miles away.
The manager suggested another store.
I contacted that store and they indicated that the Peachtree store was the correct one for delivery to our location.
I contacted the Peachtree store again, informed her that the other store said they were the delivery store and she said that they would not deliver to our location.
We took our business to another sandwich shop in the area and spent about $300.
I was not impressed with their customer service.

Owner response

It's just a chain sandwich shop, so you can't expect much.
But I've never waited longer for 3 sandwiches in my life.
Our orders were correct, though, and the employees were not rude.
The handle on the bathroom door was broken, so someone walked in on me, and that wasn't fun.
Parking was a nightmare, through no fault of the sandwich shop.
It's not likely we'll be back, because we don't live in the area and I get the impression that most of their orders come as delivery orders to the surrounding condos. The company commented and asked me to share the feedback through their website, and I want to be clear that I'm not trying to get underpaid, overworked food service workers in trouble.
I will not be sharing my feedback with corporate.
This is for consumers to make their own choices.

Owner response

I haven’t ever really had a problem with delivery times or food quality, but if you ask to pay cash for your delivery only have the exact amount you intend to pay.
We asked for change and were told the delivery person didn’t have any.
This put us in a position where we were forced to tip an insane amount in order to receive our food. It should have been explicitly stated that it is EXACT CHANGE ONLY.

Owner response