Subway

On May 27th, after I paid for our supper on the Subway app, my daughter in law came to this store to pick it up.
She was told they had no bread and the oven was broken, so they could not fill my order.
They did not cancel the order online, and I still paid $29.00 for nothing.
I have complained through the app and on facebook.
I kept getting promises of getting the complaint expedited and resolved.
I have not heard anything back in every instance.
Now, if anyone says it is my word against the employees, well, they don't know me.
I don't complain about every little problem, and I am not hurting financially.
This is all about poor customer service from corporate all the way down to the employees working that night.
If it is true that the oven was broken, then why was the store even open? Why didn't they transfer my order to another store? There were so many opportunities for this store to resolve the entire problem.
I like the food from Subway, or at least I did.
I refuse to eat there again, and I will put my review everywhere I can.
Maybe, if I can get enough people to turn away from this store, then maybe I can get some satisfaction.
Even better, maybe this location will close.

I got a wrap and it was okay.
But I also got chips, the chips were stale and dated for February.

I'm not a big grab and go diner thus I don't often eat at these sorts of restaurants.
This one is located inside of a Mapco and though it has tables I'm not keen on eating in a convenience store.
I gave it a shot though because I use the gas station often and it always smells good.
I grabbed a six inch tuna with cheese and lettuce and ate it in the car on my lunch break.
The sandwhich was good and I recall grabbing a breakfast flatbread here before as well that was good.
Service was fine, would grab and go again.