Rubio's Coastal Grill

We arrived around 8:22 PM and ordered about $75 worth of food.
The salsa bar was empty, so I asked the GSA for more picante salsa, but she said they were out.
I went to the register to order a catering-sized picante salsa, knowing it shouldn’t be out of stock.
When we got our food, the tacos were poorly made, missing onions, cilantro, avocado, and cotija cheese.
The chips were all broken and at the bottom of the tray, the beans were dry, and the rice was bland with no flavor.
The new corn bowl was mostly rice with overcooked shrimp.
It’s disappointing because the food quality has deteriorated so much.
This is why you lose business—poor service and low-quality food.

Owner response

Went to Rubio’s Baja Restaurant in Rancho Cucamonga a couple of days ago, the food was very good, the service was ok.
The salsa bar was dirty, missing some of the best salsas, lemons and limes.
I requested the lady at the front area to replenish the salsa bar and she did.
I always enjoy their food and I will come back but the salsa bar needs to improve.

Owner response

Unfortunately we are really disappointed in this Rubio’s location.
Its customer service and quality has gone down.
I placed a mobile order that said it would be ready for pick up at 5:10pm.
We did arrive at that time and asked the cashier if it was ready and she said the kitchen was still working on it (but she didn’t actually ask the kitchen).
We didn’t mind waiting a bit that wasn’t the problem at first.
However by 5:40pm the order was still not ready.
We asked again and the other employee who was standing right next to the first cashier asked the kitchen and apparently they didn’t see the ticket and hadn’t even started making our order.
The restaurant was not busy only two customers came in during the time we waited and got their food before us.
We ended up getting our food at 5:54pm. All and all we are really sad because we use to love this establishment.
I understand staff can be over worked but it was completely dead in the restaurant .
The staff (however friendly) seemed to be chatting most of the time and the manager was yelling back and forth with the kitchen before she left around 5:20pm.

Owner response