BJ's Restaurant & Brewhouse

This was a quick and fast experience.
I got the season spicy salmon with chips.
It was pretty tasty, but I wish they had more on the plate.
Have some drinks and also some ice cream and fudge.
It was decent, nothing to brag about.
But I’m grateful.
The service was good.
We had an awesome waiter.keep up the good work

Owner response

First time dining at BJ’s and had a good lunch experience.
Got burger and sliders but the best part was the onion rings.
I always go onion rings over fries so I am biased.
The rings at BJ was big, crunchy and flavourful.

Owner response

Made reservations for 8:30pm to 9pm to dine for a party of 14.
Got there around 8:30pm but most the party arrived around 8:45pm.
Was told at the front that we would have to wait and additional 1 to 2 hours because they are busy.
Exactly why we made the reservation on the phone, otherwise we wouldn't have gone here.
Im really picky with places to go because my Dad has a hard time because he is handicap and has a hard time moving around.
We finally got called in at around 9:35pm to get the wrong seating area.
They say another group that was smaller at our table and the only way they could accommodate us was too sit us in 3 separate booths.
Very inconvenient since we were celebrating my daughters high school graduation.
We obviously didnt want to wait around since it was getting later, so we sat down at the 3 booths.
Took about 10 minutes to get asked about drinks.
We understand it was busy but I think they shouldve prepared staff for graduations.
I believe the elderly male was the manager and he seemed professional when we were sat in the wrong area because of the host messing up the seat arrangements.
He tried this best to fix it so I had no issues with him.
We ordered drinks and when my parents wanted some hot tea she advised my parents that they do not have hot tea today.
My parents are frequent at this restaurant and were pretty upset since they get hot tea at every restaurant we go to.
So obviously my Mom didnt order a drink and my Dad just went for a coffee.
Our waitress started off acceptable but then it started declining after that.
The food was ok.
The ribeye was 4/5 just because the steak seemed to be way too fatty compared to usual.
My Mom and Girlfriend both got different pastas and seemed to have no flavor since there was barely any sauce.
But overall the rest of the food was ok.
The waitress named Jasmine was very forgetful when asked for straws, napkins, utensils, creamer, sugar, etc.
She would say she is getting it but we frequently had to remind her.
Like for an example just to get a straw took more than 10 minutes.
I understand it was busy but if im paying a decent amount of money to eat and enjoy my time, I would want proper service.
At the end we obviously got our check and she pushed us to tip her because in her opinion she did great.
If I didnt understand the food industry i would have left her nothing but we still at least gave her $100.
For her troubles I'm guessing.
There was also the bad part.
The restrooms were discusting.
It smelled bad and the floor had lots of urine.
Worse part it looked like poop on the floor in a stall.
I didnt want to investigate that at all.
Looks like it wasnt cleaned the whole day.
I know this is not a high end restaurant but the service could have been at least 50%.
Overall, I will not be returning back to this location and I believe my parents would not want to come back here.
Food 3/5, service 1/5, cleanliness 1/5, reservation wait 0/5, atmosphere 1/5, overall experience 2/5 just because we ate our food and the Manager seemed nice.

Owner response