Rosati's Pizza

I ordered a double dough pizza 14in.
Was given a thin crust instead.
when I brought it back the worker lied to my face and said that’s how they do the double dough here.
I’ve Been placing the same order for years just never at this location.
I think I know the difference by now.
Please Visit this location if you enjoy getting lied to and ripped off.
Good luck

If I could give this place a BIG 0 star I would!!!! Called in for delivery for a 12inch thick crust and a 14 inch Hawaiian thin crust.
When delivered got 2 12inch thick crust pizza's.
Called and they told me I got what I ordered.
I have had the thin crust before and explained that to him.
Paid almost $50 for 2 small pizza that that I could of bought from the frozen section at Frys.
The guy I talked to on the phone told me I would have to talk to the manager.
Which of course wasn't supposedly there.
Didn't even offer to make it right.
Drove over to try and talk to the Manger but was told he wasn't there when another employee told me I was talking to the manager.
Called him out and he told me his employee was new and didn't know what he was talking about.
Asked for a receipt to show what I had paid for and he told he didn't know how and needed to wait for the Manger to call me.
When I was actually talking to him.
He proceeded to ask me to leave and I told him I just wanted a receipt.
He picked up the phone and called 911 and told them I was threatening him.
Waited for the police to show and they never did.
Went back in and told him all I wanted was him to make my order right and what I paid for.
This place is awful!!!! They don't care about their customers or the quality of food they sell.

The service at this location is the worst I have ever had.
When I pointed out to the person who answers the phone that I have proof that he has been lying to me for over an hour about my pizza being out for delivery, he said I'm not canceling the order and you are not getting your money back.
I take that to mean this happens as a policy.
So I would never order from any Rosatis ever again.
I had to contact my bank to get back my $75 for 1 large Chicago style pizza that took 2hr to still never get.
I was repeatedly told 45 min or on the way.
If you order from here expect WORTHLESS service and lies.

Owner response