Primos Mexican Food & Cantina

Ordered an El Classico Nachos and a Monster Nachos with Chicken and this is what we got - beans, cheese, chicken, tortilla chips.
All other toppings were missing.
Didn't check when picking up which is my fault but called in and they said they couldn't do anything because I ordered through doordash which I did not, I ordered off their website.
The guy that answered the phone could care less and just said "oops there is nothing they can do" and honestly didn't care.
For $16 each we got hosed and will not be going back with that customer service, too bad jilibertos is farther away they are always consistent there.
Notice in the photos, 2 different nacho orders that are exactly the same. I guess when I walked in and they were sweeping and the restaurant was desolate in the late afternoon it was a good indication on quality.

I’ve been coming for nearly 10 years.
The quality has gone down as well as the portion sizes.
The only thing going up is the prices.
They are fairly consistent across all locations but definitely the most expensive Mexican food chain.
To top it off the service is below average.
On multiple occasions I’ve called to place an order and get left on hold for 10 minutes and I can hear the cashier talking with the cooks not even taking orders.
Horrible attention span and I’ve had many orders made wrong.
Then like most stores they ask for crazy tip percentages after like they don’t sell a single burrito for $20 dollars and all they do is take your order.
This place isn’t worth it anymore.

This place is a coin flip.
Half the time they get your food right and it tastes great, but the other half they completely mess up the entire order.
If you are eating at the restaurant it's not too bad to get them to fix it.
But watch out if you plan on getting food to go.
You won't know what you actually got until your first bite.
Oh, and it's crazy expensive. Frustratingly, the chips and salsa are delicious.
Especially the habanero salsa.
Wish they weren't so I could justify never going back.