Pizza Hut

I just don’t get why people get jobs doing customer service if you are not going to care for the customer. Why I feel this way? Well let me tell you.
I ordered 2 medium pizzas and two orders of wings.
One pizza beef, one pepperoni simple. I got one beef and a cheese, called up there and told one man the problem.He put me on hold and someone else got on the phone.
I told him the problem, he acted like he cared.
He asked for my ticket number and told me to hold on so he could get my information.
Two minutes later, the phone hangs up.
I thought it was nice to have a Pizza Hut so close to my house and I was a loyal customer, but now I don’t think I will be ordering from here again.

Owner response

Don’t order from here you’ll never get your order!!! Tried to give this location another chance this is the only pizza hut that tries to charge for sauce if you bought wings even online to add sauce its $0 i just forgot to needs to be shut down then I ordered sweet chili wings these have no sauce!!

Owner response

Placed an order for delivery at 9:23 pm (store closes at 11)….got the tracking link shortly after, when i went to track it about 10-15 mins after getting link (it was said to be delivered at 11:12pm) it said “order cancelled”.
I called the customer service number and they then transferred me to the store - i was transferred at 10:48 pm……i sat on the line until 10:57 pm when it disconnected without getting to speak to anyone.
Wish i would have gotten a notification that it was cancelled sooner or at all for that matter.
Very disappointing and horrible customer service.
I never write reviews but this was pathetic.
I will never know why the order was cancelled i guess lol.
I love Pizza Hut and i never order out or get food delivered so i was really looking forward to treating myself lol.

Owner response