Pizza Hut

Ordered my food and went to pick it up.
Online said my food was ready, so I went inside to get the food.
There was already a couple people waiting just to get help.
Once I came in a couple more people came in and took over 5 min for someone to come out and help customers.
Was told that my pizza was coming out of the oven and would be ready in a min.
25 min later was still standing there waiting.
All kinds of Uber drivers were coming in getting their orders done right away.
Most were just getting wings.
Then once most of the people had left the guy behind the counter asked who i was again and told me that they are just waiting on my wings.
They had just give out wings to the 5 Uber drivers that came in after me.
Once I finally got my wings and got out to the car the pizzas were barely warm.
The service at this store is horrible.
How can a person say that they are finishing my pizza then 25 min later they are waiting on my wings.
Yeah your waiting on my wings because you gave them to the Uber drivers that were there to get orders.
So I guess since I was getting them for my family and I am not an Uber driver I get my food last.

I visited based on the review here that said the quality and service was exceptional (or something more specific than that). Camille (?) assisted me, and the service and quality of food met my expectations! Ordered a stuffed crust and PZONE— It was the best PZONE I had ever seen! I’ve since returned and appearance was not as great (you’ll be able to tell by the photos which is from the initial visit vs follow-ups).
It’s hit or miss, but they get a 5 for Camille and 4 because later visits the service was sluggish and the product didn’t looked so great (and I tipped for carry out).

I’ve never had a pizza arrive with a chunk of the pie missing.
This is how my pizza arrived.

Owner response