Pizza restaurant, Family restaurant, Italian restaurant, Restaurant
I usually have an amazing experience here.But this time I didnât.I donât know if itâs because new people started working there but I usually order the same thing every time and I at least order 3x a month here.But today I ordered the usual Cheesy Sticks and theyâre delicious but this time I think I got them undercooked? I donât even know what happened but below Iâll share a photo.The guy said heâll give me a credit but I was hoping heâd say âweâll get that delivered to you!â Because I had gotten the rest of the things delivered and my total came out to almost $70.Just kinda hoping for better service and also food quality.
Owner response
We're genuinely sorry to hear about your recent experience with us.We take your feedback seriously and will use it to review and improve our cooking procedures.We also understand your concerns about the service and we're committed to making it right.Are you currently a rewards member? If so please send an email to marketing@pizzafactoryinc.com and we will send you a rewards credit. Thank you for dining with us and for sharing your experience.
Says open til 10.Still accepts orders online and charges your card.They are actually closed at 9? Iâm out money and now have to arrange a new meal for my family after waiting til the pick up time.Super unhappy with this location.Coming back for my money and never recommending pizza factory to anyone ever again.Do not go!
Owner response
We're truly sorry to hear about your experience.It's important to us that our customers have an accurate understanding of our operating hours and we apologize for any confusion.We'll look into this matter to ensure it doesn't happen again.We hope you'll consider dining with us in the future.
Pretty good pizza! Coming from a small town with a Pizza Factory in it, it brought back all those memories when growing up! We we're very happy with our XL Pepperoni Extra Crispy!
Owner response
We value your business, thank you for being a wonderful patron.
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