El Pollo Loco

Name: El Pollo Loco
Address: 3290 W Shaw Ave, Fresno, California, 93711, US
Telephone: (559) 277-1323
Price range: $
Rating: 3.70

Mexican restaurant, Caterer, Chicken restaurant, Fast food restaurant

Location: 3290 W Shaw Ave, Fresno, CA 93711, United States
Located in: Arbor Faire
Phone: (559) 277-1323
Price: $

Opening hours

Sunday: 10 am-9:30 pm
Monday: 10 am-10 pm
Tuesday: 10 am-10 pm
Wednesday: 10 am-10 pm
Thursday: 10 am-10 pm
Friday: 10 am-10 pm
Saturday: 10 am-10 pm

Access

Sunday: 10:30 am-9:30 pm
Monday: 10 am-10 pm
Tuesday: 10 am-10 pm
Wednesday: 10 am-10 pm
Thursday: 10 am-10 pm
Friday: 10 am-10 pm
Saturday: 10 am-10 pm

Delivery

Sunday: 10 am-9 pm
Monday: 10 am-9 pm
Tuesday: 10 am-9 pm
Wednesday: 10 am-9 pm
Thursday: 10 am-9 pm
Friday: 10 am-9 pm
Saturday: 10 am-9 pm

Food & drink

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By owner

Street View

Menus and Prices

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Reviews

I ordered the Chicken Avocado Tostada Bowl.
I enjoyed it, although, without additional sauces, it would taste bland.
But I'd like to think I'm eating healthy when I buy their food.
I took this order to-go, partially because their tables always seem to be dirty when I go.
It would be nice if a little more time was spent taking care of the dining room. One thing that keeps me coming back is their good coupons that I get in the mail, and also their rewards app.
It helps me overlook some of the negatives.

Owner response

Thanks for your review.
We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to https://www.elpolloloco.com/contact-us/ with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!

I dine here regularly for lunch, always pickup a double chicken avocado salad which is great. However, the last two times I picked up a salad “in the evening”, the size of the salad had decreased by 30% - 40% compared to the lunchtime salad while paying the same price.
Of course you don’t find it out until you get home and when I try to call the restaurant, nobody ever answers. DO NOT BUY A SALAD FROM THIS EL POLLO LOCO RESTAURANT IN THE EVENING. UPDATE: (I initially gave them 2 stars) Just picked up a salad for lunch today and it appears SMALLER SALADS for a NEW HIGHER PRICE is now the new norm.
Additionally, their online survey system has been down for weeks, supposedly for maintenance.
Great business model? What’s next, bankruptcy? Don’t buy any gift cards.
Sure going to miss their salads.

Owner response

Thank you for taking the time to give us a review.
We sincerely apologize about the issues you experienced, and we hope to make this right.
Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.

They were out of breast meat and I was told it would be 30 to 40 min wait.
I didn't order the breast meat and I still was stuck in the drive thru for 30 minutes and then in the parking lot for 10 min.
I guess, don't go at dinner time.

Owner response

Parking