Mexican restaurant, Caterer, Fast food restaurant
Online order over 10 minutes late because they were "busy".That's business. Order of a veggie burrito with extra everything was pitifully small. They've been good at times but swings like this are not good for business. EDIT: Response from owner/Chipotle went to a ridiculous chat with warnings of being recorded and a chatbot.Lowered rating due to this lackluster effort to fix the issue.
Owner response
Thanks for sharing your feedback.Reach out to us here: https://www.chipotle.com/contact-us so we can help.
Went tonight about 615. Line was super long and only 1 person doing the orders which was crazy as it was super busy.Then carnitas was a 20 min wait burrito was overstuffed and they had hard time wrapping it up.When I went to eat it it just all fell apart I should have just gotten a bowl at that point . Felt they needed more help for sure
Popped in to a good ol’ chipolte, came around 5:20 busy at first and seemed a bit disorganized, but it was just mid shifts with employees switching.Staff was super kind, generous with portions, and went above and beyond to even talk to the guest and make sure everything was ok. Also observed constant cleaning and replacement of food the entire time which further proves quality was ensured. I do recommend eating here😎
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