Papa Johns Pizza

I used to go here all the time in the past but after my experience last night I would recommend avoiding this location for the time being.
Hopefully with time they can sort things out and return to the staple they used to be. I left my house when I got a notification that our pizzas were ready for pickup, so I figured it would be a quick grab and go. When I arrived an employee was on the phone, and when the call was over she immediately went off on a customer to back away from the counter.
Then she went on a tantrum about how all she's responsible for is making the food, kept yelling as she walked to the back.
Even mentioned they'll probably get bad reviews because of her.
Super awkward. There was a passive aggressive note about them being short staffed, so I was fine waiting the 5 or so minutes for anyone to help the customers waiting around the counter.
What bothered me was when a lady, who just walked in, was serviced before me (and of course there was an issue with her order that needed to be sorted out). I was starving when I got home but the pizza did not taste like I remember Papa John's to be, it tasted cheap.
Also the dough was very unevenly distributed; very thin in the middle and very thick on the outside, so much that they had to fold it over underneath.
I feel like a frozen pizza would have been better.

While the wait was incredibly long, and the app was wrong about what time my pizza was ready, I had a great experience and the food was good. The problem with the wait times is the app and that’s Papa John’s (on a corporate level) problem not the staff that make less than 10$ an hour, that people were being incredibly disrespectful to. We waited there for over an hour and I never saw a single staff member quit doing their job or slack off. The manager on duty was kind and tried her best to make things right.
I wish I would have caught her name and the young man with long hair up front who handled being berated every 10 minutes with class. Tip for ordering- after you make your order on the app, give them a call to see how long it will actually take and don’t use the dumb app for waiting times.

The pizza is really good, but the short lady sure has a short fuse and a big mouth.
I get the fact that your location is short handed, but you gotta talk to both customers and delivery drivers with a better attitude.