Mexican restaurant, Caterer, Fast food restaurant
Food & drink
Vibe
By owner
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Walk-in customers were being prioritized over online orders.Was waiting for 20 minutes before staff started working in online orders.Multiple staff members were in the back doing other things and didn't get pulled to making orders for 20 minutes.Arrived at the time order should have been ready.Had to wait an additional 10 minutes for chips to get made.Several walk-in customers were able to order food and finish eating while I was waiting.
Don’t waste your money on this incompetent, uncaring location.No cheese in quesadillas and only speckles of meat in burrito that was smaller than the size of my petite woman’s hand.Children are crying from the lack of food and had to reheat everything.The restaurant had just opened, so everything should have been hot and fresh and plenty.This is yet another bad experience from these employees.We will not return to this location and would not recommend to anyone.It’s a shame leaving a bad review.Management needs to be reconsidered here as well as respond to customers’ concerns.Do not eat here.Do not order from here.Do not call here.
Owner response
Thanks for sharing your feedback.Reach out to us here: https://www.chipotle.com/contact-us so we can help.
Chipotle is one of my family's favorite places to eat fresh fast food! This location has friendly staff, fast service and the food was mostly good.I got chicken bowl.The only issue I had was that the chicken seemed to have excess amounts of gristle and fatty pieces.I think they needed to trim those things off the meat before serving.
Owner response
Thanks for sharing your feedback.Reach out to us here: https://www.chipotle.com/contact-us so we can help.
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