On The Border Mexican Grill & Cantina

One of the best On the Border locations I have been too.
Very clean and great atmosphere.
Many of the other locations I felt had gone downhill over the years.
NOT this one though.
The waitress was so friendly.
They accidentally made my friend the incorrect enchiladas which the waitress immediately noticed.
Even after my friend said it was okay and he would still eat them, she went out of her way to make sure they made them correct and brought him out the correct ones on top of the first order.
That’s how you correct a mistake!!! This was my final eating location before I departed from the USA to leave the country for a year.
I know most people would say, really? On the Border, but I’m so happy with my choice ☺️

Owner response

I felt an obligation to warn the public about this store.
I was an employee for 2 years until dec.
I brought these issues up with the gm Glan, and resulted in having less hours(from 40 to 15 weekly) so..
I Brought my daughter for her birthday.
I got a beef big borderito.
The rice inside of it broke my tooth completely off.
The rice on my plate was rock hard.
But.
Because i worked there, and we ordered fajita meat, i couldnt get a discount.
Or any help in that matter.
And when i discussed mayb stocking the line regularly with fresh food so injuries like this wouldnt happen.
i was met with contempt.
It wasnt a big deal to management.
And My hours got cut.
Ant the store started looking horrible and dirty.
Ive posted some pictures of the neglected line that they had been in the habit of leaving before i tranferred out from this store.
Its disgusting.
I did all that i could to help but could not report for fear of retaliation from this company..
Even notified deb lawson at hr and saw no results.
So for your own safety you should avoid this on the border until new general management is selected.
I posted pictures of the neglect which i also reported to the gm and km.
They seemed uninterested.
Problems continued and escalated.
I no longer work for them and will no longer advocate for such a dusgusting environment for food.
Not to mention the gm womt dust his air vents.
Just has the dishwasher spray paint things white again.

Seems this location needs to get things in order! Frequent otb quite a bit, tried this location twice and both times things weren’t right.
First time chicken was like chicken jerky could not eat it left it for the flies, bad pet is if you find a good otb they are the best so I gave this location a second chance and now decide this location is off my radar.
I’d say this time the service was better luckily but service isn’t what I go there for lol….check out their cheese, it’s not burnt up or nothing they say that’s the way it is.
Lake worth otb needs to pull it together!

Owner response