O.H.S.O. Brewery - Surprise

My family went today and I was pleasantly surprised.
I read all of the horrible reviews and started not to go but my husband said let’s try it anyway.
Upon arrival we were greeted and waited about 15 min to be seated.
The restaurant was full so 15 min was reasonable.
Once seated we were greeted by Forrest our server.
He was great and attentive to our table.
The drinks and food came out in a decent amount of time.
The food we ordered was really good! I like the atmosphere and had no complaints.

Welcome to Surprise! Went a week after they opened.
It was a nice evening so we actually sat outside.
They were packed, we knew it would take some time.
Understandable! Drinks were great, ordered 2! Pb&j burger was bomb. I couldn't believe how fresh everything was.
Esp the bread on the burger and club.
Would definitely recommend.
This will be a new locally spot.

After patiently waiting what felt like forever we finally had the opportunity to try OHSO’s newest Surprise location today.
We tried to come two other times and the wait time was atrocious and while we were told open seating outside it’s been brutally hot even with the misters.
Today while the inside wait was still pretty long we decided to try to outside bar seating.
We were able to grab two of the last seats and waited and waited.
We were finally greeted and ordered a few beers.
First negative.
When our beers arrived the glasses weren’t even chilled to our surprise.
Being that we were sitting outside(even at the inside/outside bar top) our beer was warm very quick.
It took forever yet again to order a second.
We had looked over the menu as well and were never asked if we’d like to order food.
I literally had to flag down one of the FIVE employees we watched running the bar.
Eye contact didn’t matter.
We should’ve asked for the check then, but we were hungry and had already waited.
I ordered the green chili burger and fries and my husband the cheeseburger.
Food came fairly quick.
Unfortunately while my burger had decent flavor and the green chilies good the bun killed it.
It was already soggy, not toasted and on some form of a Hawaiian roll.
He didn’t finish his for that reason as well.
When we were done eating they brought out another green chili burger like they didn’t realize we already ate.
We let them know and they took it back.
We tried to order one more round of drinks.
But were forgotten about and had to ask for the check.
I will say at that point they must’ve caught on and offered to take a beer off our tab.
A couple next to us were equally irritated as they hadn’t even been served.
They got up and went to cold beer and cheeseburgers.
From what I witnessed they had so many employees in the bar area.
But all focused on the inside patrons.
What’s the point of an outdoor bar side if you don’t see us? To me three stars is generous.