La Casita Mexican Grill

This question is for the hardworking people that spend their hard earned money to receive a service that would make it a some what enjoyable experience.
WHAT HAPPENED TO LA CASITA ON 8TH ST? Did they to normalize mediocrity as their new standard? Is paying attention to detail no longer required? I'm just curious because of my experience tonight.
It wasn't the experience that I had hoped for.
Actually it made me laugh, I mean Dave Chappell after eating some edibles and watching half baked 🤣.
I'm not going to drag this out any further then need be.
But I wasn't happy how my food was prepared tonight.
I ordered two beef and bean burritos with queso.
Something told me to check my order before driving off and what do you know no queso.
I told the young man who was working the window that there was no queso on my burritos.
His name was Alex and he was very professional and polite! What happened next is what threw me for a loop.
He took my bag went back and gave it to an older gentleman that could've been the manager.
He then took both my burritos out of the bag unwrapped them and sloppy put queso on both burritos.
That's not cool to me.
I'm scratching my head why didn't he just give me some queso to put on them myself.
Why would he open my burritos and put queso on them? I find that unsanitary.
I understand that mistakes happen and under the fast pace pressure of the food service industry they happen more then often.
My thing is this always be mindful of sanitation when handling a customer's food.
I will not be returning to this location in the future.
That's Cray!

Owner response

If you enjoy thick tortillas just as much as me this is the place for you! They're made fresh and in house.
All of the food is amazing and service is fast.
The inside is a fixer upper but it always smells yummy!

Owner response

We have used the drive through a few times for last minute family dinners and it has been pretty decent but not top tier or anything. I went in the other day and was surprised that it was an order and serve at the counter type of place.
No issues there. The place isn't set up very well and is pretty dated.
They could definitely use the space better.
It doesn't seem to be the cleanest either. I ordered fajitas for lunch and didn't finish them.
They just weren't very good.
The food wasn't seared or anything.
It had been pre-cooked in bulk and just wasn't worth it.
Way to expensive for what it was.
My buddy got something else and he enjoyed it.
I can't remember what it was but it was easier to reheat what he had.

Owner response