Krystal
Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant
Contact Info
- Location: 1140 Gray Hwy, Macon, GA 31211
- Phone: (478) 746-1500
Opening hours
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Services
Food & drink
Comfort food
Slider
Burger
By owner
Street View
Add Your Review
Reviews
Ordered lunch for my employees, placed order 2 hours prior to pick up.Called ans verified when order would be ready.Arrived at said time, order was not ready, had to wait for food to be cooked, employees could not do simple math and could not count money.Total screw up.Lesson learned.Service sucked and food was not warm or hot.Drinks were watery.
Owner response
We're truly sorry to hear about your recent experience, as it's not the level of service we strive to provide.We understand how important it is to have your order ready and correct, especially when you're feeding a team.We also apologize for the issues with the food temperature and drink quality.We'd appreciate the opportunity to make things right.Please reach out to us at https://www.krystal.com/contact-us/ so we can address your concerns directly.Thank you for your feedback.
Online it says 24 hours but here it is 2:18 am and u have someone in the building ignoring customers acting as if they can't take any ones order let alone even acknowledge you and communicate seeing you work in the customer service industry...So disappointing
Owner response
We're truly sorry to hear about your experience.Our goal is to provide consistent, quality service, and it seems we missed the mark this time.We'd appreciate the opportunity to make things right.Please share your feedback with us at https://www.krystal.com/contact-us/.
This site, really did what I needed then to do, I ordered 24 burgers w/ cheese. No onions and an order of fries. With no salt, I love those fries, and the burgers where awesome. Clean store, well mannered drive thru crew. I am allergic to onions they didn't need to know this but if I ordered no onions then NO ONIONS! Thank you for saving my life. No 5 stars I wasn't offered a combo.I could have spend more money, so if there is another time.OFFER it won't hurt.
Owner response
Wonderful to hear that, Vickie! We want to make sure you're enjoying our delicious meals.Thanks for letting us know how we're doing.Come see us again soon!
Nearby Restaurants
Hong Kong Express Chinese Restaurant
Chinese restaurant
610 North Ave, Macon, GA 31211, United States
