Krystal

Let me start by staying, there was not an issue with the staff.
The staff was under extreme circumstances and on the verge of heat exhaustion.
I am down right appalled, at the condition of this location.
My son is Autistic with special needs, and he is very particular about the food he eats and the places he can stand to go and Krystal is one of his all time favorites.
We decided to get him out of the house and surprise him.
It was so hot inside that it was almost impossible to eat without vomiting.
The staff was heavily sweating while trying to fill orders.
Totally not their fault.
There was a fan behind the counter circulating hot air.
We attempted to stay and try to let him enjoy his meal and being out of the house, but we had to leave, we couldn't take it.
Sweat was drenching all our clothing and running into our eyes.
Not even exaggerating.
I felt so bad for the staff for having to work in that condition in this heat.
My son was sad that we couldn't stand it any longer and had to get him out of there before went into a severe asthma attack.
The men's bathroom was out of order, the frozen drink machine was out of order, the sprite was out, and there wasn't any sweet tea.
The "new management" sign plastered on the doors should be removed because this place is in worse shape than it was before and that's pretty bad.
To make it even worse, they have a disabled person working there under those conditions.
We couldn't even enjoy our $40 worth of crappy food due to the circumstances we were in.
We had to toss it in the trash and leave before we all became sick.
I am extremely shocked that none of these employees have reported the owner because I absolutely would have and I am currently considering doing it myself.
For the extremely high price of this fast food now and low wages paid to the staff, there is reason for any of this to have been an issue, these repairs need to be made.

Owner response

Was greeted with it going to be a 10 minute wait for Krystal's.
Even to order very hot inside not sure if ac not working or just to keep people from wanting.
Once I was finally able to order the lady walked away in the middle of my order talking to the cook .she was polite all the way.
But I got really frustrated like they didn't really want to wait on us

Owner response

Walked in to order a milkshake and looking around it’s dirty and food is left out in the back.
Waited at the counter for a good 10 minutes saying hello.
You would think no one was working.
Someone finally came from the back just for them to tell me "the machine isn’t working." This is what they say when they don’t want to clean the machine which was told to me by a former employee.
Not sure how the workers are always busy with no business.

Owner response