Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
Wow! This Jack in the box is really good. Drive thru lady is was fast and courteous, the staff I delt with have a great attitude and smiles. My fajita pita had a good amount of chicken and my egg roll was hot and crunchy! Yummy! Great job guys!
The lady working the drive thru on Monday February 12, 2024 at 6:24AM was extremely rude.I asked if the location serves curly fries early in the morning.Initially the lady said yes but I would have to wait.I told her thatâs fine, how long would the wait be.She said, âDo you want the fries, yes or no.I responded yes.She then said, âWe donât have curly fries right now, bye.â Didnât ask if I would like anything else.Just stopped responding.
Owner response
Hi Celestina, we're disappointed to hear about your experience and thank you for bringing it to our attention.You should always expect excellent service from our team.Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
I ordered online today, 2/28/24.When I arrived to pick up order I witnessed the drive thru lady bagging tacos and fries.All without wearing food handling gloves.Thatâs disgusting and highly unsanitary! Putting peoples food at risk of cross contamination is something Iâd never witnessed at a Jack in the box before.Especially, being that she was handling Drive through orders, money/payments.She was literally using her bare hands to put freshly cooked tacos and fries into bags and then handing out the window.I donât trust this location after seeing that.I suggest management remind employees of proper food safety practices and policies.
Owner response
Hi Shawonda.Thank you for your feedback.We take food safety, cleanliness and sanitation very seriously and would like to investigate this further.Please reach out to us at https://www.heyjackbox.com/