Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
CHARGED THREE SEPERATE TIMES FOR NOT MY ORDER AND NO REFUND WAS PROCESSED AFTER THEY SAID IT WAS.got home and food was DISGUSTING.Cold, not a BOX like i ordered, and a complete mess in the bag, and the tacos were disgusting and messy.will never be back again, and i need a manager to contact me for a REFUND ON FOOD THAT WAS NOT MINE i have screenshots and proof.
Owner response
This is disappointing to hear, Sarah.Every Jack order should be on point, hot and fresh! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
Been here several times when visiting nearby family.At night visits, I have often been told they are 'short handed' which puts those workers at a disadvantage 😞 In spite of this handicap working condition, the young lady last night was very patient with my many questions as I was trying to order for others 👍🏼 ...and several substitutions had to be made on drink choices, which were currently unavailable. The good thing is she was patient and pleasant & my grands enjoyed their food 😊
Owner response
We appreciate the review and hope to see you again soon!
I ordered the food here for togo on the app and got really weird smell when I took it and left in the car.I didnt know what is it and it smelled weird when I got home too.I took the food out, they smelled a bit weird but the taste is fine.When I finish the food I found out this burned cigarette in my food bag.The smell so bad because the cigarette was burned and spread the smell to the food.So disgusting and disappointed about the service.I couldnt imagine how dirty it is when they do the job in the kitchen that throw this "thing", cigaratte or I dont know what it is, in a customer food bag and we ate all the food and found out it.Very upset about the healthy issue.
Owner response
Hi Khuê.Thank you for your feedback.We take food safety, cleanliness and sanitation very seriously and would like to investigate this further.This is not an experience you should have at any Jack in the Box.Please reach out to us at https://www.heyjackbox.com/
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