Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
First time visiting Jack in the Box and will likely be that last. I decided to order tacos..all 4 of then were dripping grease! It appeared as if they were cooked once left out for hours then cooked again when I ordered them.In addition they had sliced American cheese instead of Shredded cheddar, which I did inquire about before ordering and was told they had "cheese" on them, so i took a chance and got disappointed.My family and I had several questions about the menu to which she had no answers nor did she try to ask anyone else either.When I took the tacos to her to show her how greasy they were she said "yeah that is how they are supposed to be because we deep fry them" I mean surely this is not standard.I couldn't eat them due to the excessive grease and was not even offered an alternative.The restaurant was completely dead and now I can see why.If you are visiting Charlotte don't waste your food budget here, you will be disappointed because it's not good and not cheap.
Owner response
Hi Misty, we're sorry to hear about this experience and thank you for bringing it to our attention.You should always expect properly prepared food at Jack's.We'd like to look into this further.Please reach out to us at https://www.heyjackbox.com/
We stopped for takeout while traveling up I-77.Went in to use the restroom, which could have been cleaner.Service was fine, food was made fresh and was pretty good.The burgers and fries were decent.Mini churros were good, but tiny tacos were not.
Owner response
We appreciate the review and hope to see you again soon!
Lobby is closed at 12:45pm on a Tuesday? Not everyone has a vehicle under 9’ tall to go through the drive thru. Update: thank you for the response.I did use the web address provided.
Owner response
This is concerning to hear, Ken, and we thank you for bringing it to our attention. You should always be able to get your Jack order during all of our posted operating hours.We'd like to look into this and get back to you.Can you reach out to us at https://www.heyjackbox.com/
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