Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
Customer service is not good.Every time I come here the dining area is not clean, trash everywhere, and employees talking to each other and being on their phones.I went in today and the cashier was talking with his girlfriend not attending to me or taking my order.I walked out before taking my order because the cashier never spoke to me and continued to hug his girlfriend and kiss her in front of me.I'm not coming back here again.
Owner response
Hi Nancy, we're disappointed to hear about your experience and thank you for bringing it to our attention.You should always expect excellent service from our team.Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
Up-charged me $2.50 when I requested a large cup of water, but did not tell me about the extra charge before I paid. At that price I could have gotten a regular drink instead. This is either a bad restaurant policy or poor employee training.
Owner response
Hi there, we're disappointed to hear about your experience and thank you for bringing it to our attention.You should always expect excellent service from our team.Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
My favorite fast food location between.Monterey & San Francisco.Crew are well trained and mostly in good spirits.I found them to be accommodating to their customers.I've been stopping at that location now for nearly 16 years.Keep up the good work.Thank you.
Owner response
Sometimes you just have to have Jack in the Box. Glad you had a great time.
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