Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
At Jack in the Box in Austin, diners can enjoy a casual, family-friendly atmosphere perfect for any meal of the day. This fast-food spot serves up an eclectic mix of American and Mexican fare, from breakfast classics to savory tacos and mouthwatering burgers. Guests appreciate the convenience of no-contact delivery, drive-through, and takeaway options, although service can be hit or miss. With active military discounts and wheelchair accessibility, it’s a welcoming choice for everyone. Just keep your expectations in check for service!
Food & drink
Vibe
By owner
Street View
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Terrible service and employees.Came here in the early morning of 11/26.Was told they could not honor my mobile order because the order showed up differently on their system.I ordered a southwest salad with grilled chicken but was told it showed up as crispy chicken.Was told if I want to get the one with grilled chicken, I would need to pay extra even after I showed them proof of my online order.
Owner response
This is disappointing to hear, Paulette.Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
10/14/23 went in for lunch, the service was great, food came out fast and the best part it was cooked to perfection, presentation was on point.The cook deserves a raise, I was definitely happy and to get service with a smile at a fast food chain is hard to come by.You guys are doing a great job!!!
Owner response
We appreciate the review and hope to see you again soon!
Don't use the drive thru! I ordered a kid's hamburger without ketchup or mustard. I asked to add Secret Sauce. I've been able to get it here before (when walking in).She told me they don't have Secret Sauce.I question that.It's a restaurant item most still carry.And this restaurant always has.So I asked her to put the ketchup and mustard back on.She didn't understand. I tried again.So she added mustard and closed my ticket. I had to get her attention and tell her it was wrong.She didn't know what to do.I said let's just cancel and start over.She canceled and then ignored me. Inside, pre-COVID, counter service was acceptable, but not noteworthy.
Owner response
We're sorry to hear about this experience, Heather.We want to make sure you're getting your food exactly as you ordered it.Every Jack order should be perfect! Would you mind reaching out to us at https://www.jackinthebox.com/contact? We want to help you out.