Bill Miller BBQ

Review of Bill Miller’s BBQ on 290, Austin, Texas - December 9th I visited Bill Miller's BBQ in Austin, expecting a decent meal at a reasonable price.
Our order included three plates – bacon, sausage, and brisket.
Unfortunately, upon reaching home, we realized the brisket plate was missing. I immediately called the restaurant to address this oversight.
However, the response was disheartening.
The manager and the customer service representative were both hostile and unfriendly.
It felt as if they doubted my claim, casting a shadow over what should have been a simple issue to resolve.
Their demeanor was far from what one would expect in a customer-focused business. On a positive note, a black woman working in customer-facing service was understanding and kind, a stark contrast to the others.
A middle aged manger and senior citizen age woman of Hispanic descent.
However, despite her efforts, the overall experience left a sour taste.
This is due to the brisket plate being way smaller than normal and the customer service being comparable to a Popeyes or a McDonald’s. I've always thought of Bill Miller's BBQ as an average spot, nothing extraordinary but affordable.
But after this incident, the value proposition drastically diminishes.
I plan to share this experience with friends and family and have decided not to return.
It's unfortunate that a simple error, compounded by poor customer service, can lead to losing loyal patrons.

Owner response

I am a postal worker who comes to Bill.
Miller's for breakfast tacos.
Miss.
Rosa is Normally the person who greets me at the window.
Miss Rosa, professionalism an attitude is always above standards.
Miss Rosa always has a smile on her face Despite the weather or what may be going on in her life? Miss Rosa is worthy of praise for job well done 👏

Owner response

Just what love — a scoop of scrambled egg in the middle of my taco.
I like to eat nothing but tortilla until until the very middle.
So lazy.

Owner response