Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
Asked for a smashed jack double bacon no pickles and got this? Just one patty no bacon and half raw “caramelized” onions.
Owner response
Hi Javier, we're sorry to hear about this experience.You should always expect properly prepared food at Jack's.Please reach out to us at https://www.heyjackbox.com/.Thank you for your feedback.
I only ordered a burrito cheese and eggs and I don't want meat.But they put meat And when I asked for the change I got what I wanted but the price didn't change.This is considered a monument and there must be honesty in the sale and the taste of the food was not good.
Owner response
Hi Abdulkader.We always want you to get your money's worth and enjoy a great experience.We hope you'll give us another chance to meet your expectations.
We got the wrong burger.Order incorrect and they didn’t even know the correct one.Took them more than 20 minutes to get it together.Disappointed because I paid $12 this ! Instead of the ultimate bacon burger we wanted !
Owner response
We're sorry to hear about this experience, Julie.We want to make sure you're getting your food exactly as you ordered it.We'll make sure your order is on point next time.Would you mind reaching out us at www.heyjackbox.com? We'd like to make this right.
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