Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
First time ordering online and I waited almost 45 mins for an order from a restaurant less than a mile away and watched the driver wait at the restaurant for over 20 minutes on the door dash link provided in my order. I received the wrong food and was never given any option other than request a refund so I didn't get to eat because the food I received is something I couldn't eat.Pretty poor experience overall from jack n box to door dash.
Owner response
This is disappointing to hear, Josh.Every Jack order should be on point and provided on time! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
The fries were salty and the soda machine was a bit troubling but it was a nice stay.Went with the family and had a good meal.I liked the art they had on the walls of Jack.Not bad.
Owner response
Thanks for the awesome review. See you next time.
Stopped by here to grab something to eat between our gig delivery job.We wanted to use the restroom first this woman photo attached looked at me and my girlfriend disgustingly and with a attitude said it's for customers only I let her know that we were going to go to the drive-thru afterwards we just needed to take a piss she very rudely let one of us go per time even though there was two restrooms available.Because we both really needed to go badly we just went into the stall together and right before we walked in she popped out and said no really loudly and yelled at us at this point I called her the b word because what she is doing is completely wrong.She then tries to ask us to leave I went ahead and used the restroom legally and rightfully as a customer of the Jack in the box corporation.I will be reporting her to corporate this type of behavior is unacceptable in this society and unacceptable and this society I will be reporting to corporate.There are cameras and other people around can't believe she had the guts to treat a customer this way and then you see Jack in the box locations have homeless hanging around doing drugs unbelievable let me guess is it their skin color you tell me Jack???? We ended up just leaving and my girlfriend didn't even want to go in afterwards because she was so uncomfortable and insulted.
Owner response
Hi there.Thank you for your feedback.We take experiences like yours very seriously and would like to investigate this further.Please contact us at https://www.heyjackbox.com/ so we can gather details and respond to you personally.
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