Breakfast restaurant, American restaurant, Family restaurant
I haven't eaten at this location since 2017, after a poor experience, but I'm so glad that we gave it another try, due to the other location having a 35-minute wait.Kath was our server, and she's one tough cookie! She went to bat for my husband to get more fries, cause the serving was less than it should be.She handled her section of the dining room, like a champ.Her parties were large, and it was also New Years Eve.She was pleasant, professional, and friendly. 3 of us ate for less than 60bucks.We will definitely be back:) As you can see, the Willy Wonka Lemonade was beautiful!!!!!
We were seated somewhat quickly, but after we were given our coffee cups, it was a good 15 min.and several times asking for the coffee itself before actually getting it and then only brought 1 of their pots for 5 people, so again, we had to ask for a 2nd pot just so we could all have 1 cup.After taking our order, she disappeared, and someone else brought our food out, which was mediocre at best.I had to get up and go to the kitchen entrance and ask for butter, which they didn't give my husband with his pancakes and coffee and then had to look around and get syrup from another table.I gave Service 3 stars as Erika that came to the kitchen door and gave me what I asked for was fantastic.I wish we would have had her as a server.This is the 1st time we've ever experienced this type of service at an IHop anywhere.The picture of the white looking nasty stuff was supposed to be gravy, needless to say it DID NOT get eaten.I would not have ever served something like that.
Owner response
Thank you Payton for taking the time to leave us a review although we’re sorry we failed to meet your expectations.Please copy and paste this link into your web browser so we can get just a little more info and we will have the Cordova IHOP franchisee follow up with you: https://empli.fi/cs/ih70248492
False Advertisement. We tried to use the advertisement (photo attached) that was hanging over our head in the restaurant.The server did not know and told us, that is good only for online orders with coupons.
Owner response
Thank you for the review, Romy, we see there are some areas we could improve in.Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ih79146322
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