Chili's Grill & Bar

Wasn't packed on a Monday Night, but the bar was.
Floor was easy to walk on, and this is important because I like walking inside of places where my feet don't slide across the greasy floors.
Service was quick.
Appetizers and food were hot and served at a good pace.
Not over priced.
Try the blueberry margaritas and Cajun pasta, add shrimp if you'd like.
Restaurant located off of a main road, but traffic was not terrible.
Park on the sides of the restaurant because parking directly in front may get your vehicle a few dents from drivers who park too close.

They have truly stepped it up.
The time before this last time, we were quite disappointed.
The place was cleaner, the service was great, and the staff appeared as though they wanted to work there.
The food and drinks were good.
And as always, the prices were very reasonable.
We can start going back there again now.

Owner response

This was one of the absolute worst experiences my wife an I have ever had together at a restaurant.
We walked in, were seated in the bar area at a booth and my wife ordered a Bloody Mary.
When the server ordered it from the bar there were no other bar orders to be made.
We watched as the very young bartender proceeded to look up on her phone how to make the drink.
She then was given another order and made those drinks before making my wife's.
Rinse and repeat, she was given another drink order from another server and proceeded to make that one.
Finally after nearly 14 minutes "and a nearly empty bar", she asked one of the patrons at the bar how to make a Bloody Mary and how much vodka to put in it.
We asked the server what was taking so long as it literally takes 30 seconds to make a Bloody Mary and he said he would check on it.
When he did the bartender was overheard saying "They don't mean nothing to me"! At that point my wife asked for just a Coke as the server went to get her Coke, another server brought the Bloody Mary out, 17 minutes after ordering it! By the way, this server spent nearly the entire time we were there standing at the bar playing with what we were to assume was her boyfriend.
We both took one sip from the drink and nearly choked, the only thing that was correct was that it was RED.
No garnish and absolutely hideous.
I asked to speak to a manager, she appeared nearly 10 minutes later, never said hello, what seems to be the problem, nothing.
I briefly described the encounter and all she could say was "I'll take it off the table"! Not I'm sorry, not can we get you anything else.
No apology and certainly no professionalism.
This is getting longer than I wanted bu then to the food.
My wife ordered Ultimate Nachos and EVERY chip was burnt to a crisp and went downhill from there.
I ordered the Cajun Pasta.
There was nothing Cajun about it, it was primarily Pasta Alfredo with a few overcooked shrimp and dried out chicken.
+++It was Hot though! I also had to ask midway through our meal for the Garlic Bread that came with the meal.
As a GM of a 4M restaurant myself, i very rarely if ever comment as I know what the struggles are for most restaurants these days but what we experienced the other night was strictly a lack of training and lack of commitment from the management to train, teach and coach their staff on what is important...Customer Service and Good Food.
Guests will usually overlook other aspects of the restaurant if those 2 areas are done well.
I hope for the long term survival of the restaurant and the community that someone at Corporate makes some changes and improves the dining experiences of your guests.
Best of luck.

Owner response