Kooky Canuck

Dear Kidon, Thank you for taking the time to share your feedback regarding your recent visit to our restaurant.
As the President of Kooky Canuck, I am deeply disappointed to learn about the level of service you received during your meal.
Please accept my sincerest apologies for the inconvenience and frustration caused by the lapses in service from your server. Your description of your experience is concerning, and it's clear that we fell short of our usual standards of excellence.
It is never our intention to leave our guests feeling neglected or dissatisfied, and I assure you that your feedback has been taken seriously. We are currently investigating the issues you raised with our service team to ensure that corrective measures are implemented immediately.
We are committed to providing exceptional service to all our guests, and we deeply regret that we failed to meet your expectations on this occasion. I understand your reluctance to return to our location after this experience, but I sincerely hope that you will consider giving us another chance to demonstrate the high level of service and hospitality that we are known for.
We wudl ove to have you return as our guest, please reach out to Kay and Mike (cordova@kookycanuck.com) personally, and they will ensure that your experience is nothing short of exceptional. Once again, I apologize for the inconvenience and disappointment you experienced, and I appreciate the opportunity to address your concerns.
Thank you for bringing this matter to our attention, and we look forward to the opportunity to welcome you back to Kooky Canuck in the future. Sincerely, Shawn D.,President Kooky Canuck

Hello Justin, We are very thankful for your return and glad to hear you enjoyed your experience.
Sorry that we did not execute your fish and chips properly, no excuses.
In speaking with the manager on duty and your server, they said that nothing was addressed while you were dining, is that correct? We would have taken care of that miscue immediately had we known.
We would love the opportunity to make it up to you and have you back in for lunch or dinner as our guests and would love to learn more about your visit with us.
Please reach out to Kay (cordova@kookycanuck.com) to set up a return visit at your convenience, we look forward to meeting you in person. Sincerely, Shawn D., President

Dear Tam Cat, Thank you so much for taking the time to share your wonderful experience at Kooky Canuck! We're thrilled to hear that you thoroughly enjoyed your visit and that our team, especially Aden, provided you with exceptional service. Happy to hear that our Cheese Bites stole the show as your favorite item of the night! We take pride in crafting generous portions of delicious appetizers to kick-start your dining experience. We're delighted that you found our Veggie Burgers and sides to be satisfying.
Our Burger topping assortment is indeed designed to spark creativity and cater to diverse tastes.
And we're pleased to hear that our fries hit the mark with their seasoning and generous serving size. Your feedback regarding the Maid of the Mist is duly noted, and we apologize for any disappointment caused.
We strive to ensure that all our beverages are crafted to perfection, and we'll certainly look into refining the balance for that delightful kick you expect, but rest assured there is 4oz of liquor in each specialty coktail. Thank you once again for choosing Kooky Canuck, and we hope to have the pleasure of serving you again soon to try some of our new menu items like Prime Rib Stroganoff, Hot Chicken Mac n Cheese, Mimi's Fried Pies, or our classics such as BBQ Eggrolls, Poutine, Yonge Street Burger or Deep Dish Chocolate Chip Cookie.
Warm regards, Shawn D., President Kooky Canuck