Fast food restaurant
Freddy's Frozen Custard & Steakburgers in Surprise, AZ, offers a nostalgic take on classic fast food with a focus on flavorful burgers and creamy custard. Diners rave about the California Burger's robust taste and the delightful Pretzel BBQ Steak Burger, which many wish was a permanent fixture on the menu. While the food holds promise, reviews reflect a need for improved service and cleanliness, calling for management attention to enhance the experience. At an affordable price, this spot is loved by many for its satisfying eats, but a consistent visit may require some patience.
Food & drink
Vibe
Comfort food
Cheeseburger
Burger
French fries
Ice Cream
By owner
Street View
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Not too shabby! Fast food, but better food.The California burger (added pickle) had great flavor.I wish the fries were a little crispier but they had nice seasoning.Thankful for a good burger place close to home.
Owner response
Thanks for taking the time to leave your feedback.We're glad to hear your experience was top-notch, and we look forward to serving you again!
It’s a fantastic place, but u have a suggestion.Please make the Pretzel Bbq Steak burger a permanent menu item.I deeply enjoyed this burger and have recommended it to all my friends.It’s poetic, the most amazing burger u have ever tasted in my whole entire life.It was mouthwatering watering type of enjoyable.it makes me happy.
Owner response
Thank you so much for your feedback! We hope to serve you The Freddy's Way again soon.
Customer service from the teenagers is a joke. The manager was nice but the two girls working, not great.The guy doing the fryer was nice but he was dripping sweat on the fryer.Totally gross and not sanitary. The place has gone downhill for sure.
Owner response
We are so sorry to hear you had an unpleasant experience.Nothing you described in your review is acceptable to us, and we would love to have the opportunity to talk to you further.Please contact us at https://ffcsb.us/nr so we can put you in touch with a Regional Manager.
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