Sandwich shop, Caterer
Food & drink
Vibe
By owner
Menu 1
Portion sizes and the amount of meat on the sub were an absolute joke.The store was well kept and Dee, who was working the register, was friendly.I was under the impression that the kids meal came with an actual dessert like one of the cookies, but it came with a Halloween size rice crispy treat.Unfortunately, we won't be coming back.Way too expensive.
Owner response
Providing top-quality food that leaves our guests impressed is a goal we strive for every day and we're beyond disappointed that you don't feel that goal was met during your visit, Albert.Your feedback is truly helpful and we'd like to gather a bit more information at www.firehousesubs.com/support so this can be addressed properly.Thank you. Anna/Guest Services
The food was great and the people were nice.You could tell that 2 of them were new and being trained.I don’t think they had made my sandwich before, so it took a while, but accuracy is more important than speed for me. Only complaint is that I didn’t get to put my number in the machine for my app points.Still, a good experience.
So to be clearly honest, Firehouse has the best fast food subs in town, we don't have tons of options but they are good. I usually order the Hero dub (picture), most of the time is great. The one down side, is, they are not the fastest place in town either, even on an empty store as you see in the pics, it takes 10 to 15 mins to get a sub order out and by then your chips are gone. Also, this is not location specific, but I do think a med combo should not be $13, but call me old fashioned. $13 gets me a nice meal in most sit down restaurants. So, unless you are in a hurry or have a hard time spending $10 minimum for a combo, then yeah.
Owner response
Alex, we understand how valuable your time is and we are so sorry to hear your recent experience kept you waiting and the prices were too high.Our goal is to provide our guests with hearty and flavorful food in a timely manner.Your comments will be shared with the team in the hopes that we can continue to find ways to serve you more efficiently in the future.Thanks again for your feedback and we hope to see you soon. Trista/Guest Services
Fast food restaurant
1500 Towson Ave, Fort Smith, AR 72901, United States
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