El Sombrero #2 - Charlotte

Name: El Sombrero #2 - Charlotte
Address: 7066 Charlotte Pike, Nashville, Tennessee, 37209, US
Telephone: (615) 353-2100
Price range: $
Rating: 4.30

Mexican restaurant, Bar, Bar & grill, Restaurant

Location: 7066 Charlotte Pike, Nashville, TN 37209, United States
Located in: Walmart Supercenter
Phone: (615) 353-2100
Price: $

Opening hours

Sunday: 11 am-10 pm
Monday: 11 am-10 pm
Tuesday: 11 am-10 pm
Wednesday: 11 am-10 pm
Thursday: 11 am-10 pm
Friday: 11 am-10 pm
Saturday: 11 am-10 pm

Food & drink

Vibe

Chimichanga

By owner

Street View

Menus and Prices

El Sombrero #2 - Charlotte menu prices 1

El Sombrero #2 - Charlotte menu prices 2

El Sombrero #2 - Charlotte menu prices 3

El Sombrero #2 - Charlotte menu prices 4

El Sombrero #2 - Charlotte menu prices 5

El Sombrero #2 - Charlotte menu prices 6

Add Your Review

Reviews

The shredded chicken chimichanga is amazing! We were so happily surprised when we came for our first visit! I had read a review about how good the chicken chimichanga was.
It’s what I was craving and the reviewer was right! Most importantly the food here is always consistent.
It’s a true pleasure to come to this well staffed and managed restaurant.

Owner response

Thank you for your feedback, Chase! We're delighted to hear that you enjoyed our shredded chicken chimichanga and that it exceeded your expectations.
We take pride in providing consistent and delicious food, and it's great to know that you had a pleasant experience.
We appreciate your support and look forward to serving you again soon!

I’ve been here a few times.
This is a place that I really enjoyed their cheese enchiladas.
It’s hard to find good enchiladas, so I tried theirs and really enjoyed it.
However, my last experience I was so disappointing because not only was the service bad, but they messed my food up 3 times.
It could have been such an easy fix but they just couldn’t get it right.
I asked for cheese enchiladas.
The first time they brought out beef, that wasn’t a big deal for me cause it seemed like an easy fix.
The second time my cheese enchiladas came out, when I cut into it the cheese was raw.
Like they didn’t cook it at all on the inside.
So when I showed them they seemed a little upset that I was sending it back, but they took it back to heat it up.
They sent back the same plate and the first enchilada looked done.
However, when I cut open the other enchilada it was raw.
At that point my family was done with their food, and it seemed pointless to remake it.
So I showed them and the waiter just blew it off.
No manager came to me to try to fix it, no one said anything, and I was completely disregarded.
They took it off the check and I’m greatful for that because I didn’t even get one bite.
But I’m so disappointed that they would even serve it to me like like to begin with.
Also them getting upset at me for sending something back that was out of my control was very upsetting as well.

Owner response

Thank you for sharing your experience, Kaytlyn Smith.
We apologize for the disappointing service and food mishaps you encountered during your visit.
Your feedback is valuable, and we will address these issues with our team to ensure better quality control and customer service in the future.
We appreciate your understanding and hope to have the opportunity to make it right for you in the future.

Very good food.
I was surprised.
I had the street tacos.
Was good.
My tortillas were slightly undercooked and still a little cold.
They had a large party come in so I didn't say anything.
I was being understanding.
Everything else was cooked wonderfully.
The manager even came by to check on me which was nice.
This is now my go to spot and I'll be bringing my friends here too.
Thank you for a great time.

Owner response

Thank you for your positive review! We're thrilled to hear that you enjoyed our very good food, especially the street tacos.
We apologize for the slight issue with the tortillas, but we're glad to see that you were being understanding and that everything else was cooked wonderfully.
We appreciate your kind words about our manager's visit and are honored to be your go-to spot.
Thank you for choosing our restaurant, and we look forward to serving you and your friends again soon!